Refund policy

Last Updated: June 2026

At Perfiva, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

Eligibility for Returns

To be eligible for a return:

• The item must be returned within 30 days of delivery.

• The item should be in its original condition whenever possible.

• Proof of purchase may be required.

• Items showing excessive wear, misuse, intentional damage, or unauthorized modifications may not qualify.

Free Returns

Perfiva provides free return support for eligible orders.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Refund Timing

Most refunds are processed within 5–10 business days after approval. Processing times may vary depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will work quickly to resolve the issue through replacement, refund, or other appropriate solutions.

Order Cancellation

Orders may be canceled before shipment. Once an order has been dispatched, it must follow the standard return process.

Non-Returnable Situations

Returns may be refused if:

• Fraudulent activity is suspected.

• The item has been intentionally damaged.

• Return requests are submitted outside the allowed return period.

Contact Information

Email: [support@Perfiva.store](mailto:support@Perfiva.store)
Phone: (800) 481-3239

Perfiva reserves the right to modify this policy at any time without prior notice.